Software Call Center

What is BPO? And how can our software call center help

You have probably heard the term “BPO” thrown around in the business setting. So what is BPO and how can businesses take advantage of it? BPO stands for business process outsourcing. With BPO, an organization contracts with an external service provider to perform an essential business task. Some benefits to BPO include lower costs, higher efficiency, allows more time to focus on core business functions and even global expansion. 


So now the next question is, “What does BPO have to do with Dyalogo? Well, if you are looking for a software call center that can help streamline your business proces, look no further. At Dyalogo, we want to help you develop the full potential of your business. We focus on everything from developing the right services to training your team. At Dyalogo we work on the four pillars of good business. This includes working with people, being able to establish the right processes, having good communication, and getting the right information to the right people. If you want to check out our Dyalogo Cloud software, you should go to our software page and download a free PDF. This PDF gives you more information about the program and how it can help your business. The program is cloud-based and handles advanced call center activities such as managing your SMS, web forms and chat, recording with custom labels, and handling progressive calls. Our program only requires a Category 5E data network and the internet to function, so it is essentially plug-and-play software that you can start using right away.


One thing you would like to use with our software is an IP phone. IP phones are different from landlines. They allow you to choose your phone numbers, call online, and save money on phone bills. You can also have unlimited simultaneous calls, which may be limited on a traditional phone system. If that sounds appealing to you, please contact our software call center about our IP phones and how we can help you get the best equipment at an affordable price. At Dyalogo, we want to do everything we can to help your business cut costs and be successful. To learn more about our programs, such as classes or training services, such as Dyalogo Cloud, please contact our software call center by chatting with us on our website or by calling our Bogotá office. We look forward to working with you!